Meridian Uno

Membership Terms & Conditions


1. Introduction
These Membership Terms & Conditions ("Terms") govern the use of the Meridian Uno Membership provided by Meridian Concierge ("Company", "we", "our", or "us").
By purchasing a Meridian Uno Membership, the client ("Member", "you", or "your") confirms that they have read, understood, and agreed to these Terms.

2. Membership Overview
Meridian Uno is an entry-level concierge membership providing access to professional lifestyle, travel, and personal concierge services.
The membership includes assistance with personal requests, travel arrangements, reservations, bookings, lifestyle recommendations, and other concierge services within the limits of the selected plan.

3. Membership Duration
  • Membership is valid for 30 calendar days from the activation date.
  • Membership becomes active after successful payment confirmation.
  • Membership automatically expires at the end of the membership period unless renewed.
4. Concierge Requests
Meridian Uno includes up to 15 concierge requests during one membership period.
A concierge request is defined as one completed task or service performed by Meridian Concierge.
Examples include, but are not limited to:
  • Restaurant reservations
  • Hotel bookings
  • Travel planning
  • Flight research
  • Airport transfers
  • Event ticket bookings
  • Gift sourcing
  • Lifestyle recommendations
  • Personal assistance
  • Business support
If a request involves multiple independent services or requires extensive coordination, it may be treated as multiple concierge requests.
Whenever applicable, the client will always be informed before additional requests are deducted from the membership balance.

5. Communication
All communication is handled through Telegram.
Concierge operating hours:
Daily
10:00 AM – 10:00 PM
Dubai Time (GMT+4)
Requests received outside operating hours will be processed during the next business period.

6. What's Included
Your Meridian Uno Membership includes:
  • Up to 15 concierge requests
  • Personal concierge assistance
  • Restaurant reservations
  • Hotel & resort bookings
  • SPA reservations
  • Event & entertainment bookings
  • Concert and sports ticket assistance
  • Travel planning
  • Flight research
  • Airport transfer arrangements
  • Gift & flower sourcing
  • Delivery coordination
  • Yacht, villa & luxury car booking assistance
  • Business meeting arrangements
  • Personal shopping assistance
  • Lifestyle recommendations
  • Ongoing support for active requests
  • Confidential service

7. Third-Party Costs
The Membership fee covers the professional services of Meridian Concierge only.
All third-party expenses are paid separately by the client.
These may include, but are not limited to:
  • Flights
  • Hotels
  • Restaurants
  • Transportation
  • Tickets
  • Villas
  • Yacht charters
  • Vehicle rentals
  • Shopping purchases
  • Government fees
  • Visa fees
  • Delivery charges
  • Partner service fees
Meridian Concierge does not mark up or guarantee third-party prices unless otherwise agreed.

8. Unused Requests
Unused concierge requests:
  • cannot be transferred to another membership period;
  • cannot be exchanged for cash;
  • cannot be refunded.

9. Availability
While Meridian Concierge will make every reasonable effort to fulfill requests, availability depends on third-party suppliers. Restaurant reservations, hotels, event tickets, transportation, luxury services, and other bookings are subject to availability. Meridian Concierge cannot guarantee access where availability no longer exists.

10. Confidentiality
All client information, personal data, travel details, and concierge requests are treated as strictly confidential.
Meridian Concierge will never disclose client information to third parties except where required to complete the requested service or where required by applicable law.

11. Limitations
Meridian Concierge reserves the right to refuse any request that:
  • violates applicable laws;
  • promotes illegal activity;
  • creates unreasonable risk;
  • is fraudulent or unethical;
  • cannot reasonably be fulfilled.

12. Cancellation & Refunds
Membership fees are non-refundable once the membership has been activated.
If the client chooses not to use the membership, unused requests remain subject to the Membership validity period and expire at the end of the membership.

13. Liability
Meridian Concierge acts as an intermediary between the client and third-party suppliers. We are not responsible for delays, cancellations, pricing changes, service quality, or any other matters relating to third-party providers.

14. Changes to Membership
Meridian Concierge reserves the right to modify these Terms, membership benefits, or operating procedures at any time. Any material changes will apply to future memberships unless otherwise required by law.

15. Contact
Meridian Concierge
Telegram: @yourusername
Operating Hours:
Daily, 10:00 AM – 10:00 PM (Dubai Time)